Introduction and Overview

At PizzaPizza, we take your privacy seriously. This isn't just about legal compliance—it's about respect. When you share your information with us through plzzaplzza.org, you're trusting us with personal details, and we don't take that lightly.

This policy explains how we collect, use, store, and protect your data. We've written it in plain language because privacy policies shouldn't require a law degree to understand. If something's unclear, reach out. We'd rather answer questions than leave you guessing.

Our operations are based in Canada, specifically at 3333 Rue du Carrefour, Québec, QC G1C 5R9. We follow Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), which sets standards for how organizations handle personal information.

Information We Collect

We collect different types of information depending on how you interact with our site. Here's what we gather and why:

Information You Provide Directly

When you fill out forms, sign up for our seasonal cooking programs, or contact us through email, you're giving us information voluntarily. This typically includes:

• Your name and email address
• Phone number (if you choose to provide it)
• Dietary preferences or restrictions you mention
• Questions or comments you submit through contact forms
• Program enrollment details and cooking experience level

Automatically Collected Information

Like most websites, we automatically collect certain technical information when you visit. This helps us understand how people use our site and where we can improve. We collect:

• IP addresses and general location data
• Browser type and device information
• Pages you visit and how long you stay
• Referring websites that brought you to us
• Time and date of your visits

How We Use Your Information

We're not in the business of collecting data just to have it. Everything we gather serves a specific purpose related to running our seasonal cooking programs and maintaining our educational platform.

We send emails about upcoming programs, seasonal recipe ideas, and occasional updates about what we're working on. But we're not going to flood your inbox. If you sign up for fall 2025 programs, you'll hear from us about registration, schedules, and relevant cooking tips—not random promotional stuff.

Data Sharing and Third Parties

We don't sell your information. Period. That's not our business model, and frankly, it's not something we're interested in doing.

However, running a website and educational programs means working with some third-party services. Here's who might see your data and why:

Service Providers

• Email service providers: To send program updates and respond to your messages
• Web hosting services: To keep our site running and secure
• Payment processors: If you enroll in paid programs (they handle transaction security)
• Analytics tools: To understand how people use our site

These companies only get access to information necessary for their specific function. They're contractually required to protect your data and prohibited from using it for other purposes.

Legal Requirements

Sometimes we have to share information because the law requires it. This could include responding to subpoenas, court orders, or other legal processes. We'll only disclose what's legally required and will notify you when possible, unless we're prohibited from doing so.

Your Privacy Rights

Under Canadian privacy law, you have several rights regarding your personal information. These aren't just theoretical—we actually honor them.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide it within 30 days, usually sooner. There's no fee unless your request is particularly complex or repetitive.

Correct Inaccurate Data

If something's wrong or outdated, let us know. We'll update it promptly. You can often do this yourself by logging into your account, or just send us an email.

Delete Your Information

You can request deletion of your personal information. We'll comply unless we have a legitimate reason to keep it (like completing a program you're enrolled in or fulfilling legal obligations). Even then, we'll explain why and only keep what's necessary.

Opt Out of Communications

Every email we send includes an unsubscribe link. Click it, and you're out. No questions asked, no hoops to jump through. You'll stop receiving marketing emails, though we might still need to send essential program-related messages if you're enrolled.

Data Security Measures

Security isn't just about technology—it's about practices, processes, and people. We use industry-standard measures to protect your information from unauthorized access, alteration, or disclosure.

• SSL encryption for data transmitted between your browser and our servers
• Secure servers with regular security updates and monitoring
• Limited staff access to personal information (only those who need it)
• Regular security audits and vulnerability assessments
• Strong password requirements and authentication protocols

No system is 100% secure—anyone who claims otherwise is either lying or doesn't understand security. But we take reasonable precautions and stay current with security best practices.

Data Retention

We don't keep your information forever. Here's our general approach:

• Program enrollment data: Kept for the duration of the program plus two years for administrative purposes
• Email communications: Maintained while you're subscribed, then deleted within 90 days of unsubscribing
• Contact form submissions: Retained for one year after your last interaction
• Website analytics: Aggregated data kept indefinitely; individual data deleted after 26 months
• Financial records: Kept for seven years to comply with tax and accounting requirements

If you request deletion, we'll remove your data earlier, except where legal obligations require us to keep certain records.

International Data Transfers

We're based in Canada, and we primarily store data within Canadian borders. However, some of our service providers may process data in other countries, including the United States.

When data leaves Canada, we ensure it receives adequate protection through contractual agreements and by working with providers that maintain strong privacy standards. We only work with companies that demonstrate commitment to data protection.

Children's Privacy

Our programs are designed for adults or teenagers accompanied by parents. We don't knowingly collect personal information from children under 13. If we discover we've inadvertently collected such information, we'll delete it immediately.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us at info@plzzaplzza.org.

Changes to This Policy

Privacy practices evolve, and so might this policy. When we make changes, we'll update the "Last Updated" date at the top of this page. For significant changes, we'll send an email notification to registered users.

We recommend checking this page occasionally, especially before providing new personal information. Your continued use of our site after changes take effect means you accept the updated policy.

Questions and Complaints

If something about our privacy practices concerns you, we want to know. Most issues can be resolved through direct conversation.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we've mishandled your personal information. But we'd appreciate the chance to address your concerns directly first.